Telegram Business has launched a new and innovative way for users to transform their regular accounts into business accounts. This new feature opens up a whole new world of possibilities for small online businesses and physical stores alike. By utilizing Telegram Business, users will be able to seamlessly onboard new customers, support existing customers with their orders, and efficiently resolve any queries they may have all within the messaging app itself.
One of the key highlights of Telegram Business is the introduction of a suite of new features designed to enhance the overall user experience. These features include the ability to display opening hours and location information, the option for quick replies, automated messages, a custom start page, chatbot support, and much more. Telegram Business announced these new features in a recent blog post, stating that users can now enjoy these business functionalities without the need for any coding skills.
Users who opt for a business account on Telegram will have the opportunity to showcase relevant information about their business directly on the chat’s info page. This includes displaying the hours of operation and the physical location of the store on a map, providing users with valuable information on how and when they can physically reach the business. Furthermore, businesses can create a custom start page for empty chats, where they can introduce themselves using text and stickers of their choice, effectively setting the tone for future interactions.
With the introduction of automated messages, Telegram Business users will have more flexibility in managing customer interactions. They can set up a greeting message for first-time users and schedule follow-up messages at specified intervals. Quick replies are also available for users, allowing them to send preset messages containing links, media, stickers, or files to provide relevant information quickly. Additionally, users can set an away message for when the business is closed, ensuring that customers are informed even outside of operating hours.
Telegram Business offers seamless integration options for business account holders by allowing them to create direct links that can be placed within the Telegram app or on external websites. These links serve as a convenient way for users to connect directly with the business, triggering automated messages to provide assistance or answer queries. Furthermore, Telegram Business grants access to bots and AI assistants, empowering users to efficiently manage chats and offer personalized support to customers.
One of the most appealing aspects of Telegram Business is its accessibility to all Premium users free of charge. This democratizes access to advanced business features that were previously limited to developers, enabling businesses of all sizes to leverage the power of Telegram for their customer interactions. With Telegram Business, online businesses can enhance their customer service capabilities, improve customer engagement, and ultimately drive business growth in today’s digital landscape.
Telegram Business represents a significant step forward in revolutionizing online customer interaction and business communication. By providing a comprehensive set of tools and features tailored for businesses, Telegram Business empowers users to create personalized and engaging experiences for their customers. With its user-friendly interface and robust functionality, Telegram Business is set to redefine the way businesses interact with customers online, driving customer satisfaction and loyalty to new heights.
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